From Real Feedback to Real Results

The best restaurants use diner to maximize revenue and enhance the diner experience by turning real-time customer feedback into actionable insights. Diners engage with our AI, Tracy, while dining, providing valuable data that helps optimize operations, improve service, and drive growth.

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Metrics That Matter

With diner, you gain access to the data that matters most—by engaging the right diners while they dine, we capture in-the-moment feedback that traditional reviews and surveys miss. These powerful insights empower you to make immediate, high-impact improvements and attract more of your ideal customers.

+167%

Improvement in NPS score on menu item after implementing changes from feedback

+70%

Diners that return to a restaurant after completing a shop

+$60.37

Average incremental spend per diner beyond discounted or free items

Trusted by top brands in the industry

Insights Built
for
Restaurants

At diner, we believe improving your restaurants shouldn’t be complicated or time-consuming. That’s why our user-friendly platform gathers real-time feedback from the diners you want most - giving you powerful, demographic-specific insights without the hassle.

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Attract and get feedback from your ideal diners

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Access actionable, demographic-specific insights

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Build lasting customer loyalty

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Empower staff with real-time feedback

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Make data-driven menu decisions

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Customize your shops for your needs

Meet Tracy: Your Restaurant Expert AI Partner

We know the restaurant industry deserves more than guesswork. That’s where Tracy comes in—your AI-powered co-pilot, designed to unlock exceptional diner experiences. Think of her as your secret weapon, blending advanced technology with deep industry insights to help your business thrive. Tracy is more than just AI; she’s your partner in success, turning complex data into meaningful decisions and helping you build connections that keep diners coming back.

A photo of a woman laughing and smiling, Tracy, your dining companion

What Tracy Does For You

Data-Driven Discoveries

Tracy harnesses AI to analyze your data and deliver recommendations tailored to your restaurant.

Suggested Actions

From small tweaks to bold strategies, Tracy equips you with clear steps to exceed expectations.

Seamless Onboarding

Forget the hassle. Tracy makes
getting started with diner simple and easy.

How it Works

01

Sign Up and Share Goals

Create an account, tell us about your restaurant(s), and share what insights you’re looking for.

02

Choose Your Plan

- Item Shop: Focus on specific dishes or promotions.
- Restaurant Shop: Evaluate overall dining experiences.
- Both: Gain a full perspective.

03

Set Your Schedule

Schedule shops to match your restaurant’s needs.

04

Engage Real Diners

Tracy texts authentic diners to gather honest feedback.

05

Get Actionable Insights

Receive diner summaries that highlight actionable insights and photos in addition to full reports.

06

Track and Optimize

Monitor trends across locations, identify opportunities, and create exceptional diner experiences.

Pricing Plans

During onboarding, you can choose between restaurant shops, item shops, or both—customizing your plan to fit your needs.

monthly
yearly

Restaurant Shops

$100.00
USD / month
Billed once monthly per location

Includes 5 restaurant shops per month (average
of 1 per week)

Diners provide in-depth feedback based on their dining experience

Restaurants cover 50% of the meal cost for participating diners

Ideal for gaining actionable feedback from your target demographic

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Item Shops

$100.00
USD / month
Billed once monthly per location

Includes 20 item shops per month to gather targeted feedback

Diners provide feedback on specific items, helping you test new menu concepts, ensure store consistency, or evaluate key offerings.

Restaurants cover the cost of the specified menu item for participating diners

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Restaurant Shops

$1000.00
USD / year
Billed once yearly per location

Includes 5 restaurant shops per month (average
of 1 per week)

Guests provide detailed reviews based on their dining experience.

Restaurants cover the 50% meal discount for participating guests.

Ideal for gaining actionable feedback from your target demographic.

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Item Shops

$1000.00
USD / year
Billed once yearly per location

Includes 20 item shops per month to gather targeted feedback

Guests provide feedback on specific items, helping you test new menu concepts, ensure store consistency, or evaluate key offerings.

Restaurants cover the cost of the specified menu item for participating guests.

get startedsign up

Frequently Asked Questions

How does it work?

We connect your restaurant with real diners who share thoughtful, detailed feedback while enjoying your food. It’s an easy way to improve guest experience, boost profitability, and make smarter decisions with every service.

Choose how you want to collect insights:
Full Plate: A comprehensive review of the entire dining experience, including food, service, ambiance, and overall vibe
Taste Test: Quick, focused feedback on a specific dish or key menu item

Diners receive a discount or free item in return, so their feedback is honest, timely, and rooted in real experiences.

Use one or both to get a complete picture of what’s working, what’s not, and what to do next.

What are the benefits?

diner provides actionable guest insights that help you:
- Get feedback directly from your target demographic
- Improve guest satisfaction, menu offerings, and overall operations
- Test new menu items, maintain consistency across locations, or focus on specific service areas
- Drive traffic by incentivizing guests to try new menu items through Item Shops
- Compare performance across multiple locations or against industry benchmarks
- Address issues before they impact your reputation, giving you a competitive edge

Is there a contract?

Our plans are month-to-month, giving you the flexibility to adjust or cancel anytime. No long-term commitments required.
Prefer to save? Sign up for an annual plan and enjoy a discounted rate.

How do I sign up?

Getting started is simple:
1. Create your account
2. Choose your plan. You can run Full Plate experiences, Taste Tests, or both depending on the type of feedback you need.
3. Set your preferences. Customize visit timing, guest incentives, and feedback focus areas.
4. Go live. Once your setup is complete, diners will start visiting and sharing insights. Tracy, our AI assistant, summarizes the feedback and highlights what matters most.
5. Review and improve. Track results in real time, compare performance, and take action based on what guests are saying.

You’ll be up and running in minutes. No complicated setup, no tech team required.

Get Started with diner Today

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