The best restaurants use diner to maximize revenue and enhance the diner experience by turning real-time customer feedback into actionable insights. Diners engage with our AI, Tracy, while dining, providing valuable data that helps optimize operations, improve service, and drive growth.
With diner, you gain access to the data that matters most—by engaging the right diners while they dine, we capture in-the-moment feedback that traditional reviews and surveys miss. These powerful insights empower you to make immediate, high-impact improvements and attract more of your ideal customers.
Improvement in NPS score on menu item after implementing changes from feedback
Diners that return to a restaurant after completing a shop
Average incremental spend per diner beyond discounted or free items
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At diner, we believe improving your restaurants shouldn’t be complicated or time-consuming. That’s why our user-friendly platform gathers real-time feedback from the diners you want most - giving you powerful, demographic-specific insights without the hassle.
Attract and get feedback from your ideal diners
Access actionable, demographic-specific insights
Build lasting customer loyalty
Empower staff with real-time feedback
Make data-driven menu decisions
Customize your shops for your needs
We know the restaurant industry deserves more than guesswork. That’s where Tracy comes in—your AI-powered co-pilot, designed to unlock exceptional diner experiences. Think of her as your secret weapon, blending advanced technology with deep industry insights to help your business thrive. Tracy is more than just AI; she’s your partner in success, turning complex data into meaningful decisions and helping you build connections that keep diners coming back.
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Tracy harnesses AI to analyze your data and deliver recommendations tailored to your restaurant.
From small tweaks to bold strategies, Tracy equips you with clear steps to exceed expectations.
Forget the hassle. Tracy makes getting started with diner simple and easy.
Create an account, tell us about your restaurant(s), and share what insights you’re looking for.
- Taste: Focus on a single item, like a featured dish or drink. Great for testing new menu launches or driving traffic to specific items.
- Meal: Get feedback on the full guest experience, from service and food to cleanliness and atmosphere.
- Both: Combine item- and meal-level insights to drive traffic and see the full picture of what’s working and where to improve.
Schedule shops to match your restaurant’s needs.
Tracy texts authentic diners to gather honest feedback.
Receive diner summaries that highlight actionable insights and photos in addition to full reports.
Monitor trends across locations, identify opportunities, and create exceptional diner experiences.
During onboarding, you can choose between restaurant shops, item shops, or both—customizing your plan to fit your needs.
Includes 5 meal experiences per month (average of 1 per week)
Diners provide in-depth feedback based on their dining experience
Restaurants cover 50% of the meal cost for participating diners
Ideal for gaining actionable feedback from your target demographic
Includes 20 taste experiences per month to gather targeted feedback
Diners provide feedback on specific items, helping you test new menu concepts, ensure store consistency, or evaluate key offerings.
Restaurants cover the cost of the specified menu item for participating diners
Includes 5 restaurant shops per month (average of 1 per week)
Guests provide detailed reviews based on their dining experience.
Restaurants cover the 50% meal discount for participating guests.
Ideal for gaining actionable feedback from your target demographic.
Includes 20 item shops per month to gather targeted feedback
Guests provide feedback on specific items, helping you test new menu concepts, ensure store consistency, or evaluate key offerings.
Restaurants cover the cost of the specified menu item for participating guests.
We connect your restaurant with real diners who share thoughtful, detailed feedback while enjoying your food. It’s an easy way to improve guest experience, boost profitability, and make smarter decisions with every service.
Choose how you want to collect insights:
Full Plate: A comprehensive review of the entire dining experience, including food, service, ambiance, and overall vibe
Taste Test: Quick, focused feedback on a specific dish or key menu item
Diners receive a discount or free item in return, so their feedback is honest, timely, and rooted in real experiences.
Use one or both to get a complete picture of what’s working, what’s not, and what to do next.
diner provides actionable guest insights that help you:
- Get feedback directly from your target demographic
- Improve guest satisfaction, menu offerings, and overall operations
- Test new menu items, maintain consistency across locations, or focus on specific service areas
- Drive traffic by incentivizing guests to try new menu items through Item Shops
- Compare performance across multiple locations or against industry benchmarks
- Address issues before they impact your reputation, giving you a competitive edge
Our plans are month-to-month, giving you the flexibility to adjust or cancel anytime. No long-term commitments required.
Prefer to save? Sign up for an annual plan and enjoy a discounted rate.
Getting started is simple:
1. Create your account
2. Choose your plan. You can run Full Plate experiences, Taste Tests, or both depending on the type of feedback you need.
3. Set your preferences. Customize visit timing, guest incentives, and feedback focus areas.
4. Go live. Once your setup is complete, diners will start visiting and sharing insights. Tracy, our AI assistant, summarizes the feedback and highlights what matters most.
5. Review and improve. Track results in real time, compare performance, and take action based on what guests are saying.
You’ll be up and running in minutes. No complicated setup, no tech team required.
