Your guests are already walking through the door. diner gives you three tools to turn every one of them into a source of real feedback, real recovery, and real repeat visits — so you're never surprised by what guests are thinking again.
No more finding out about a bad experience from a Yelp review three days later. No more wondering whether the Thursday night shift is actually running the way it should. These tools put you in control.
If you're relying on Yelp reviews and word-of-mouth from your GMs, you're only hearing from the extremes — the furious and the thrilled. You're missing the 80% in the middle. diner closes that gap by collecting feedback from every guest, every night, automatically.
Pulse Dines are your highest-leverage activation tool. Every guest who dines with you receives a quick feedback text — and every response invites them to download diner and claim an offer to come back.
This is how you stop being surprised. Instead of waiting for a Yelp review to tell you something went wrong on a Friday night, you hear about it Saturday morning — and you can recover that guest before they tell ten friends.
Your Brand Page is a custom landing page we've already built for you. It invites guests to join diner and get up to 50% off their next meal at select locations. Drop the link into your next email blast, social channels, or loyalty communications.
Think of it as a campaign that's always ready to go. Every time you send an email, include the link. The page does the rest.
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This is the tool that turns your GMs into your best activation channel. When a GM logs into diner on their phone, they can add a QR code to their Apple or Google Wallet. Now they carry your invite in their pocket.
A guest scans the code and lands on your Brand Page, where they join diner and claim an offer. Every recovery conversation, every table touch — it's all an opportunity.
Low claimed dines usually means your guests don't know about diner yet. The good news: the fix is almost always one of these four things.
This is your highest-leverage move. If Pulse Dines aren't running, you're relying entirely on guests finding diner on their own. Turn them on and let the feedback loop do the work.
Your Brand Page is a ready-made campaign. If it's sitting unused, you're leaving the easiest distribution channel on the table. Add it to every email send and social post.
This is the easiest win you're probably missing. Have every GM add the QR code to their Wallet. It takes 30 seconds to set up and they can invite any guest during a conversation.
Operators seeing the best results treat activation as continuous. Pulse Dines run daily. Brand Page links go in every email. Wallet QR gets used in every recovery conversation.
Your guests are already walking through the door. These three tools help you hear from all of them — not just the ones angry enough to leave a Yelp review.